At Grandmaa’s Essence, we take immense pride in crafting high-quality, handmade products with natural ingredients. Your satisfaction is our top priority, and we strive to ensure that every order meets your expectations. However, if you are not fully satisfied with your purchase, we are here to help.

1. Returns Policy

Since our products are handmade, organic, and personal care items, we do not accept returns due to hygiene and safety reasons. However, we do offer replacements or refunds under specific conditions:

  • If the product is damaged or defective upon arrival.
  • If you receive an incorrect item that differs from your order.
  • If there is a quality issue that makes the product unfit for use.

Conditions for Returns

To be eligible for a replacement or refund, please ensure:

  • The request is raised within 48 hours of receiving the product.
  • The item is unused, and the original packaging is intact.
  • Clear photos or videos of the damaged or incorrect product are provided.

2. Refund Policy

We offer refunds in the following cases:

  • If the product is out of stock and we are unable to fulfill your order.
  • If the product is damaged or defective and a replacement is not available.
  • If the order is canceled before shipment (within 24 hours of placing the order).

Refund Process

  • Once your claim is verified, refunds will be processed within 7-10 business days to the original payment method.
  • Shipping charges (if any) are non-refundable, except in cases of damaged or incorrect items.

3. How to Request a Return or Refund?

If you meet the above criteria, follow these steps:

  1. Email us at [email protected] with your order details.
  2. Attach clear images or videos showing the issue.
  3. Our team will review your request and respond within 2-3 business days.

4. Cancellations

  • Orders can be canceled within 24 hours of placement for a full refund.
  • Once shipped, cancellations are not allowed.

5. Non-Returnable & Non-Refundable Items

For hygiene and safety reasons, we do not accept returns or refunds for:

  • Opened or used products.
  • Products damaged due to improper handling by the customer.
  • Custom or personalized items.

Need Assistance?

For any concerns, feel free to reach out to us at đź“© [email protected] or call đź“ž +91 95417-42520.

We appreciate your trust in Grandmaa’s Essence and are committed to delivering only the best!