Effective Date: 21-01-2025
Last Updated: 21-02-2025

Welcome to Grandmaa’s Essence! These Terms & Conditions govern your use of our website www.grandmaaessence.in (the “Site”) and our services. By accessing or purchasing from our Site, you agree to these terms. If you do not agree, please refrain from using our services.

1. General Terms

  • Grandmaa’s Essence provides organic handmade skincare, body care, and food products, including soaps, body lotions, and pickles.
  • All products are handcrafted, and slight variations in texture, color, or fragrance are natural.
  • By placing an order, you confirm that you are at least 18 years old or have parental consent.

2. Orders & Payments

  • Orders are confirmed only after full payment is received.
  • We accept payments through secure third-party payment gateways. Grandmaa’s Essence does not store your financial details.
  • In case of order cancellation, refunds will be processed as per our Refund & Returns Policy.

3. Shipping & Delivery

  • We ship across India with standard delivery timelines of 5-7 business days.
  • Shipping charges may apply and are displayed at checkout.
  • Delays due to unforeseen circumstances (natural disasters, logistics issues, etc.) are beyond our control.

4. Returns & Refunds

  • Due to hygiene reasons, we do not accept returns unless the product is damaged or incorrect.
  • If you receive a damaged or defective item, you must report it within 48 hours of delivery.
  • Refunds will be issued only if a replacement is unavailable. Read our Refund & Returns Policy for full details.

5. Product Disclaimer

  • All our products are handmade using natural ingredients. However, we advise a patch test before use, as individual skin reactions may vary.
  • We are not responsible for any allergic reactions or skin sensitivities.
  • Pickles and food items are prepared traditionally, and customers should check ingredients for dietary restrictions.

6. Intellectual Property

  • All content, including text, images, logos, and product descriptions, is the property of Grandmaa’s Essence and may not be used without permission.
  • Unauthorized reproduction, modification, or distribution of our content is strictly prohibited.

7. User Conduct

By using our Site, you agree:

  • Not to use our website for fraudulent, illegal, or harmful purposes.
  • Not to engage in hacking, spamming, or data scraping.
  • Not to impersonate others or provide false information.

8. Limitation of Liability

  • Grandmaa’s Essence is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or website.
  • We provide our products “as is” and make no guarantees about specific results.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their content, policies, or practices.

10. Changes to Terms & Conditions

We reserve the right to update these terms at any time. Any changes will be effective immediately upon posting. Please review this page regularly.

11. Contact Us

For any questions, concerns, or disputes, reach out to us:

📩 Email: [email protected]
📞 Phone: +91 95417-42520
🌐 Website: www.grandmaaessence.in

By continuing to use our Site, you acknowledge and agree to these Terms & Conditions. Thank you for trusting Grandmaa’s Essence!